Lacie Little Big Disk User Manual download pdf (Page 23)

LaCie Little Disk • Design by Sam HecHt Troubleshooting

User Manual page 23

Problem Question Solution

The drive is not recog-

nized by the computer.

Has the drive been formatted? Make sure that the drive has been formatted properly. Please see sec-

tion 3. Optional Formatting and Partitioning for more details.

Does your computer’s operating

system support the ﬁle system?

Check your computer’s documentation and see section 3. Optional

Formatting and Partitioning for more information.

Error messages under

Mac OS 10.x.

Did you get an “Error –50” mes-

sage while copying to a FAT 32

volume?

When copying ﬁles or folders from Mac OS 10.x to a FAT 32 volume,

ﬁle names with certain characters cannot be copied. These characters

include, but are not limited to:

? < > / \ :

Check your ﬁles and folders to ensure that these types of characters

are not being used.

Did you get an error message

telling you that the drive has been

disconnected when coming out of

sleep mode?

Ignore this message. The drive will remount to the desktop. LaCie

drives conserve power by spinning down when you set your computer

to sleep mode, and when the computer is “revived” from sleep, it does

not give the drive enough time to spin up from its sleep mode.

The drive is working

slowly.

Are there other USB devices con-

nected to the same port or hub?

Disconnect any other USB devices and see if the drive’s performance

increases.

The drive is not running

noticeably faster when

connected via Hi-Speed

USB 2.0.

Are you operating in Mac OS

10.x?

Apple has only recently begun incorporating native Hi-Speed USB 2.0

ports in their computers. To achieve Hi-Speed USB 2.0 transfer rates,

you will need to add a Hi-Speed USB 2.0 PCI or PC card to your

computer.

5.2. Windows Troubleshooting

Problem Question Solution

The drive is not recog-

nized by the computer.

Has the drive been formatted? Make sure that the drive has been formatted properly. Please see sec-

tion 3. Optional Formatting and Partitioning for more details.

Does your computer’s operating

system support the ﬁle system?

Check your computer’s documentation and see section 3. Optional

Formatting and Partitioning.

Is there an icon for the drive in My

Computer?

Go into My Computer and look for an icon and drive letter assigned

to the LaCie drive. If the drive does not appear, follow the rest of the

Troubleshooting tips to isolate the problem.

Does your computer’s conﬁgura-

tion meet the minimum system re-

quirements for use with this drive?

See section 1.2. Box Content for more information.

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