LaCie 301519EK User Manual download pdf (Page 63)

LaCie Network Space MAX • DESIGN BY NEIL POULTON Troubleshooting

User Manual page 63

5.5. Troubleshooting the USB Connection

5.5.1. Mac Users

Problem Question Solution

The USB drive/key or USB

printer connected to the USB

expansion port is not recog-

nized.

Is the Network Space MAX connected to

your computer via USB?

Devices connected to the USB expansion port (hard drive or

printer) are automatically unmounted when you connect the

Network Space MAX to a computer via USB. To make the ex-

ternal hard drive or printer accessible, disconnect the Network

Space MAX from your computer and connect it to the network

using the Ethernet cable.

The Network Space MAX is

not recognized by the com-

puter.

Does an icon for the drive appear on

the desktop?

There should be an icon for the LaCie drive on the desktop (un-

less you’ve set the Finder preference not to show External disks

on the desktop). If the drive does not appear, follow the rest of

the Troubleshooting tips to isolate the problem.

Does your computer’s conﬁguration

meet the minimum system requirements

for use with this drive?

See section 1.1. Minimum System Requirements for more infor-

mation. Also, try changing the computer you are using. Com-

puter problems can manifest themselves in many ways. Even if

the computer appears to be working properly, this is a worth-

while test.

Is the drive’s power supply connected? Make sure that the power supply is properly connected (see sec-

tion 3.4.1. STEP 1: Turn On the Drive) and that the outlet the

power supply is connected to is working.

Did you follow the correct installation

steps for the USB connection?

Review the installation steps in section 3.4. Accessing USBShare

via USB.

Are both ends of the USB cable securely

attached?

Only use a USB cable provided by LaCie. Check both ends of

the USB cable to make sure they are fully seated in their respec-

tive ports. Try disconnecting the cables, waiting 10 seconds, and

then reconnecting them. If the drive is still not recognized, restart

your computer and try again.

Is there a conﬂict with other device driv-

ers or extensions?

Contact LaCie Technical Support for help.

You receive error messages

when copying ﬁles to the

drive.

Did you get an “Error –50” message

while copying to drive when connected

via USB?

When you connect the Network Space MAX to a computer via

USB, the USB share of the drive that mounts on the computer is

formatted in MS-DOS (FAT32). Under this format, ﬁle names

with certain characters cannot be copied. These characters in-

clude, but are not limited to:

? < > / \ :

Check your ﬁles and folders to ensure that these types of char-

acters are not being used.

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