LaCie LaCinema PlayHD User Manual download pdf (Page 54)

LaCinema PlayHD Troubleshooting

User Manual page 54

10.2. USB Connection (Mac Users)

Problem Question Answer

The drive is not

recognized by the

computer.

Does an icon for the drive appear

on the desktop?

Unless you have set the Finder preference not to show External disks on the

desktop, an icon for the LaCie drive will be visible. If the drive does not ap-

pear, follow the rest of the Troubleshooting tips to isolate the problem.

Does your computer’s conﬁgura-

tion meet the minimum system re-

quirements for use with this drive?

See 1.1. Computer Minimum System Requirements for more information.

Is the drive’s power supply con-

nected?

Make sure that the power supply is properly connected (see 3.1. STEP 1:

Connect the Power Supply) and that the outlet is working.

Are both ends of the USB cable

securely attached?

✦ Only use a USB cable provided by LaCie.

✦ Check both ends of the USB cable to make sure they are fully seated

in their respective ports.

✦ Try disconnecting the cables, waiting 10 seconds, and then recon-

necting them.

✦ If the drive is still not recognized, restart your computer and try again.

Is there a conﬂict with other device

drivers or extensions?

Contact LaCie Technical Support for help.

Does your computer’s operating

system support the hard disk ﬁle

system?

See section 8. Reformatting the LaCinema PlayHD Hard Disk for more

information.

Error messages under

Mac OS 10.x.

Is there an “Error –50” message

while copying to a FAT 32 (MS-

DOS) volume?

When copying ﬁles or folders from Mac OS 10.x to a FAT 32 volume, ﬁle

names with certain characters cannot be copied. These characters include,

but are not limited to:

? < > / \ :

Check your ﬁles and folders to ensure that these characters are not being

used.

The drive is not run-

ning noticeably faster

when connected via

Hi-Speed USB 2.0.

Are you operating in Mac OS 9.x? The LaCinema PlayHD is not compatible with Mac OS 9.x.

Is the drive connected to a stan-

dard USB port on your computer?

Performance will be affected if your drive is connected to a standard USB

port. A Hi-Speed USB 2.0 device can only operate at Hi-Speed USB 2.0

performance levels when it is connected directly to a Hi-Speed USB 2.0

port. Otherwise, the Hi-Speed USB 2.0 device will operate at the slower

USB transfer rates. For more information, please see sections 9.2. Optimiz-

ing Data Transfers and 1.7. Cables and Connectors.

Is the drive connected to a Hi-

Speed USB 2.0 port on your

computer?

Check to see that the Hi-Speed USB 2.0 drivers for both your host bus

adapter and device have been installed correctly. If in doubt, un-install the

drivers and re-install them. Also, make sure that you are connected directly

to a Hi-Speed USB 2.0 port on your computer. Performance for the LaCin-

ema PlayHD is not guaranteed when connected to a hub.

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LaCie LaCinema PlayHD User Manual Page 54

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