LaCie LaCinema PlayHD User Manual download pdf (Page 56)

LaCinema PlayHD Contacting Customer Support

User Manual page 56

Before You Contact Technical Support

1. Read the User Manual and review section 10. Troubleshooting.

2. Try to isolate the problem. If possible, make the drive the only

external device on your computer or TV.

3. Make sure that all of the cables are correctly and ﬁrmly attached.

If you have asked yourself all of the pertinent questions from

troubleshooting and the problem persists, contact us at www.lacie.

com. Please make certain that you are in front of your computer and

that you have the following information on hand:

Information Location

LaCie hard drive serial num-

ber

Located on a sticker at the

back of drive or on the origi-

nal packaging

LaCinema PlayHD ﬁrmware

version

See 7.3.1. Version

Macintosh/PC model Mac users: Click on the

Apple icon in the menu bar

and select About This Mac.

Windows users: Right click

My Computer and select

Properties > General.

Operating system version

Processor speed

Computer memory

The brands and models of

other internal and external

peripherals installed on your

computer

Mac users: Click on the

Apple icon in the ﬁnder bar

and select About This Mac.

Select More Info... The Ap-

ple System Proﬁler will launch

and will list your internal and

external peripherals.

Windows users: Right click

My Computer and select

Properties > Hardware.

11. Contacting Customer Support

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LaCie LaCinema PlayHD User Manual Page 56

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