LaCie 301848U User Manual download pdf (Page 24)

LaCie rugged XL • Design by Neil Poulton Troubleshooting

User Manual page 24

Windows Troubleshooting

Problem Question Solution

The drive is not recog-

nized by the computer.

Is there an icon for the drive in

My Computer?

Go into My Computer and look for an icon and drive letter assigned

to the LaCie drive. If the drive does not appear, follow the rest of the

Troubleshooting tips to isolate the problem.

Does your computer’s con-

ﬁguration meet the minimum

system requirements for use

with this drive?

See section 1.2. Minimum System Requirements for more information.

Is the drive’s power supply

connected and turned on?

Make sure that the power supply is properly connected (see section

2.1. Connecting The Power Supply), that the drive has been turned on

by pressing the On/Off/Auto button the back of the drive, and that the

outlet the power supply is connected to is also turned on.

Did you follow the correct

installation steps for the spe-

ciﬁc interface and operating

system.

Review the installation steps in section 2.2. Connecting the Interface

Cable.

Are both ends of the eSATA or

USB cables ﬁrmly attached?

Check both ends of the eSATA or USB cables and make sure that they

are fully seated in their respective ports. Try disconnecting the cables,

waiting 10 seconds, and then reconnecting them. If the drive is still not

recognized, restart your computer and try again.

Have the USB or eSATA drivers

been installed correctly and

enabled?

Open Apple System Proﬁler and click on the Devices and Volumes

tab. If your device is not listed, recheck the cables and try the other

troubleshooting tips listed here.

Is there a conﬂict with other

device drivers or extensions?

Contact LaCie Technical Support for help.

The drive is working

slowly.

Are there other USB or eSATA

devices connected to the same

port or hub?

Disconnect any other USB or eSATA devices and see if the drive’s

performance increases.

The drive is not running

noticeably faster when

connected via Hi-Speed

USB 2.0.

Is the drive connected to a

USB port on your computer, or

to a USB hub?

If your drive is connected to a USB port or hub, this is normal. A

Hi-Speed USB 2.0 device can only operate at Hi-Speed USB 2.0

performance levels when it is connected directly to a Hi-Speed USB

2.0 port or hub. Otherwise, the Hi-Speed USB 2.0 device will operate

at the slower USB transfer rates.

Is the drive connected to a Hi-

Speed USB 2.0 port on your

computer?

Check to see that the Hi-Speed USB 2.0 drivers for both your host bus

adapter and device have been installed correctly. If in doubt, un-install

the drivers and re-install them.

Does your computer or oper-

ating system support Hi-Speed

USB 2.0?

See section 1.2. Minimum System Requirements.

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LaCie 301848U User Manual Page 24

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