LaCie 301848U User Manual download pdf (Page 26)

LaCie rugged XL • Design by Neil Poulton Contacting Customer Support

User Manual page 26

5. Contacting Customer Support

Before You Contact Technical Support

1. Read the manuals and review section 4. Troubleshooting.

2. Try to isolate the problem. If possible, make the drive the only external device on the CPU, and make sure that all of the cables are cor-

rectly and securely attached.

If you have asked yourself all of the pertinent questions in the troubleshooting checklist, and you still can’t get your LaCie drive to work

properly, contact us at www.lacie.com. Before contacting us, make sure that you are in front of your computer and that you have the fol-

lowing information on hand:

Information Where to Find Information

LaCie hard drive serial number Located on a sticker at the back of drive or on the original packaging

Macintosh/PC model

Mac users: Click on the Apple icon in the menu bar and select About

This Mac.

Windows users: Right click My Computer and select Properties >

General.

Operating system version

Processor speed

Computer memory

The brands and models of other internal and external

peripherals installed on your computer

Mac users: Click on the Apple icon in the ﬁnder bar and select About

This Mac. Select More Info... The Apple System Proﬁler will launch

and will list your internal and external peripherals.

Windows users: Right click My Computer and select Properties >

Hardware.

1 2 ... 21 22 23 24 25 26 27 28

No comments

LaCie 301848U User Manual Page 26