LaCie Network Space 2 User Manual download pdf (Page 57)

LaCie Network Space 2 • DESIGN BY NEIL POULTON Troubleshooting

User Manual page 57

The Network Space 2 doesn’t

appear on the network.

By default the LaCie Network Space 2 is conﬁgured to retrieve its IP address from a DHCP server. If your

network is managed by a DHCP server and you cannot access your LaCie Network Space 2, try checking

your DHCP server’s log. To get the IP address, run LaCie Network Assistant, which is located on the LaCie

Storage Utilities CD-ROM. If no DHCP server detected, the product will run APIPA to assign itself an IP

address. To change this IP address, use LaCie Network Assistant.

Is the IP address properly set? For more information, please see section 4.8. Dashboard: Net-

work.

Does your network require devices to

be assigned a static IP address?

To assign a static IP address, see section 2.5. Assign a Static IP

Address.

LaCie Network Assistant is not

working as described in this

manual.

Are you using an obsolete version of La-

Cie Network Assistant?

Install the latest version of LNA to ensure all features work cor-

rectly.

A user does not have access

to the LaCie Network Space

Has the administrator created an ac-

count for the user?

In order for a another user to access the LaCie Network Space

2, two conditions must be met: 1) the administrator must cre-

ate and provide the user with username and password; 2) the

LaCie Network Space 2 must be connected to the network via

Ethernet for users to access the drive.

I can not access my account.

I enter my login and password

and receive an error mes-

sage.

Is your password correct? If you input an email address in the User page, you can retrieve

your password. To do this, click on the “forgot my password”

link on the login page. Follow the instructions to complete the

retrieval.

I’ve noticed a delay in access-

ing the shares.

Are you transferring multiple ﬁles simul-

taneously?

Access to a share can slow down during simultaneous ﬁle trans-

fers.

I cannot see the media ﬁles

stored in the LaCie Network

Space 2 on my UPnP AV me-

dia player or adapter.

Are the media ﬁles stored on a public

share?

UPnP AV devices will only discover media ﬁles stored on public

shares. Files stored in non-public shares are not accessible to

UPnP devices.

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