LaCie Slim DVD±RW User Manual download pdf (Page 21)

LaCie Slim DVD±RW • Design by sam HecHt Troubleshooting

User Manual page 21

5.2. Windows Users

Problem Question Solution

The drive is not recognized

by the computer.

Does your computer’s conﬁguration

meet the minimum system require-

ments for use with this drive?

See section 1.1. Minimum System Requirements.

Is the drive receiving enough power

through your computer’s USB bus?

The Slim DVD±RW may not be receiving sufﬁcient power through

your computer’s USB bus. Please try attaching the additional USB

2.0 A connector (see 2.1. Connecting the USB 2.0 Y Cable) or an

optional external power supply (not included).

Did you follow the correct installation

steps?

Review the installation steps in 2. Connecting Your LaCie Slim

DVD±RW.

Is there an icon for the drive in My

Computer?

Go into My Computer and look for an icon and drive letter as-

signed to the LaCie drive. If the drive does not appear, follow the

rest of the Troubleshooting tips to isolate the problem.

Are both ends of the USB cable

securely attached?

✦ Disconnect the USB cable, wait 10 seconds and then recon-

nect.

✦ Ensure that USB connectors are properly aligned. USB cables

can only be inserted one way. Make sure that they are cor-

rectly oriented.

✦ Check that the USB connectors are straight and fully seated

in the USB ports.

✦ Only use certiﬁed USB cables, such as the cables provided

with your LaCie drive.

If you have followed all of these steps and the drive is still not

recognized, shut down your computer, wait 3 to 5 minutes, restart

your computer and try again.

Is there a conﬂict with other device

drivers or extensions?

Contact LaCie Customer Support for assistance. See 6.1. LaCie

Technical Support Contacts.

Go to Start > Control Panel > Performance and Maintenance

> System > Hardware tab > Device Manager button > USB

Controller. Click on the + sign next to the controller icon, and you

should see your device listed.

If you still can’t see your device, recheck the cables and try the

other troubleshooting tips listed here.

Did you attach the primary USB 2.0

A plug?

The USB 2.0 Y cable that is shipped with the device has two USB

2.0 A plugs: the primary (without the lightning bolt sticker) and

the secondary (with the lightning bolt sticker). For most computers,

attaching the primary plug will allow for sufﬁcient power and carry

the data signal. The secondary plug does not carry a data signal as

it is only meant to provide additional power when necessary.

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LaCie Slim DVD±RW User Manual Page 21

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