LaCie Slim DVD±RW User Manual download pdf (Page 23)

LaCie Slim DVD±RW • Design by sam HecHt Contacting Customer Support

User Manual page 23

Before You Contact Technical Support

1. Read the manuals and review section 5. Troubleshooting.

2. Try to isolate the problem. If possible, make the drive the only

external device on the CPU, and make sure that all of the cables

are correctly and securely attached.

If you have asked yourself all of the pertinent questions in the trou-

bleshooting checklist, and you still can’t get your LaCie drive to work

properly, contact us at www.lacie.com. Before contacting us, make

sure that you are in front of your computer and that you have the

following information on hand:

6. Contacting Customer Support

Information Where to Find Information

LaCie Slim DVD±RW serial number Located on a sticker at the back of drive or on the original packaging

Macintosh/PC model Mac users: Click on the Apple icon in the menu bar and select About This

Mac.

Windows users: Right click My Computer and select Properties > General.

Operating system version

Processor speed

Computer memory

The brands and models of other internal and external

peripherals installed on your computer

Mac users: Click on the Apple icon in the ﬁnder bar and select About This

Mac. Select More Info... The Apple System Proﬁler will launch and will list your

internal and external peripherals.

Windows users: Right click My Computer and select Properties > Hard-

ware.

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LaCie Slim DVD±RW User Manual Page 23