LaCie 9000461 User Manual download pdf (Page 26)

Porsche Design Mobile Drive User Manual 26

TROUBLESHOOTING TOPICS

Note: Interactive troubleshooting, a highly effective way to resolve problems with your product, is available

from www.lacie.com/support/. Select your product, then click the “Troubleshooting” tab.

All Users

Problem: My file transfers are too slow.

Q: Are there other USB devices connected to the same port or hub?

A: Disconnect any other USB devices and see if the drive's performance increases.

Q: Is the drive connected to a USB 2.0 port on your computer or hub?

A: If your drive is connected to a USB 2.0 port or hub, this is normal. A SuperSpeed USB 3.0 device can only

operate at USB 3.0 performance levels when it is connected directly to a USB 3.0 port or hub. Otherwise, the

USB 3.0 device will operate at the slower USB transfer rates. Consider buying a USB 3.0 PCI Express Card (for

desktop computers) or an ExpressCard 34 (for laptops) to allow your computer to achieve full USB 3.0 transfer

speeds.

Q: Is the drive connected to a SuperSpeed USB 3.0 port on your computer?

A: Check to see that the SuperSpeed USB 3.0 drivers for both your host bus adapter and device have been

installed correctly. If in doubt, uninstall the drivers and re-install them.

Q: Does your computer or operating system support SuperSpeed USB 3.0?

A: Please refer to the product packaging or consult the product support web page at www.lacie.com/support/ to

check the minimum system requirements.

Q: Is your computer's internal hard drive limiting transfer speeds?

A: If your computer has a low-performance internal hard drive (typically a notebook or netbook computer), it will

limit the transfer speed since the internal drive's transfer speed will be significantly less than that of your LaCie

USB 3.0 hard disk.

Q: What do I do if I lose my USB 3.0 cable?

A: You can purchase a replacement cable from www.lacie.com/accessories/. Alternatively, you can use a USB

2.0 cable, but in this case your transfer speeds will be limited to USB 2.0 speeds.

1 2 ... 21 22 23 24 25 26 27 28 29 30 31 ... 35 36

No comments

LaCie 9000461 User Manual Page 26