LaCie 301515KUA User Manual download pdf (Page 56)

LaCie Network Space 2 • DESIGN BY NEIL POULTON Contacting Customer Support

User Manual page 56

Before You Contact Technical Support

1. Read the manuals and review section 6. Troubleshooting.

2. Try to isolate the problem. If possible, make the drive the only

external device on the CPU, and make sure that all of the cables

are correctly and ﬁrmly attached.

If you have asked yourself all of the pertinent questions in the trou-

bleshooting checklist, and you still can’t get your LaCie drive to work

properly, contact us at www.lacie.com. Before contacting us, make

sure that you are in front of your computer and that you have the

following information on hand:

Information Location

1. LaCie hard drive serial

number

Located on a sticker next to

one of the product feet.

2. Macintosh/PC model Mac users: Click on the

Apple icon in the menu bar

and select About This Mac.

Windows users: Right click

My Computer and select

Properties > General.

3. Operating system version

4. Processor speed

5. Computer memory

6. The brands and models

of other internal and

external peripherals in-

stalled on your computer

Mac users: Click on the

Apple icon in the ﬁnder bar

and select About This Mac.

Select More Info... The Ap-

ple System Proﬁler will launch

and will list your internal and

external peripherals.

Windows users: Right click

My Computer and select

Properties > Hardware.

7. Contacting Customer Support

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LaCie 301515KUA User Manual Page 56